1. Right of withdrawal
In accordance with the Consolidated Text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), you have a period of 14 calendar days from receipt of the order to withdraw from the purchase, without needing to justify your decision or bear any penalty, without prejudice to what is stated in section 4 regarding the shipping costs of the return.
2. How to exercise your right of withdrawal
To exercise your right of withdrawal, notify us at soporte@erinco.es within the stated period, specifying the order number and the product to be returned. We will confirm receipt of your request and let you know the address to which the product should be sent.
3. Product condition
The product must be returned unused, in perfect condition and with the original tags attached. The packaging used to send the return does not need to match the original packaging, as long as it ensures adequate protection of the item during transport. For hygiene reasons, certain items (such as earrings or other accessories with a hygiene seal) will not be accepted for return once the seal has been removed, unless the reason for the return is a defect or error attributable to Erinco.
4. Return shipping costs
Voluntary withdrawal: when the return is due to the customer’s free choice (the product is not to her liking, does not meet her expectations, or she has changed her mind), with no defect, error or incident attributable to Erinco, the shipping costs for the return will be borne by the customer.
Defect, error or incident: when the return is due to a manufacturing defect, damage to the packaging or item during transport, an error in preparing or shipping the order, or any other cause not attributable to the customer, Erinco will bear the full shipping costs, both for the initial delivery and the return.
5. Refund
Once the returned product’s condition has been received and verified, we will process the refund of the corresponding amount within a maximum of 14 calendar days, using the same payment method used for the purchase, unless expressly agreed otherwise. In the case of voluntary withdrawal, the refunded amount may have deducted from it, where applicable, the return shipping cost if this was not previously paid by the customer.
6. Defective or incorrect products
If you have received a defective product or one different from what you ordered, contact us at soporte@erinco.es; we will arrange the return or replacement at no cost to you, in accordance with section 4.